Made for Memories

Order Requests & Pricing

Submitting an order request does not mean the order has been accepted. Made for Memories will review the product, quantity, personalization requirements, materials, requested completion date, and any delivery charges before confirming the price and schedule.

Deposits, Design Approval & Final Payment

A 50% deposit of the agreed order price is required before personalized design work begins. After the deposit is received and the required details are provided, Made for Memories will prepare a design preview for customer review and approval, when applicable.

After the customer approves the design, the remaining 50% balance must be paid in full before physical production begins. No printing, pressing, cutting, assembly, or other physical production will begin before full payment is received. Any applicable shipping and handling charges must be paid before shipment.

Customers are responsible for reviewing the preview carefully, including names, dates, photographs, spelling, wording, sizes, colors, and other personalization details. Changes requested after approval may result in additional charges or a revised completion date.

Order Processing Times

Standard personalized orders generally require up to 10 business days for physical production, with no additional rush charge. Rush orders requiring completion within 5 business days may be accepted for an additional fee, subject to availability and written confirmation.

The production period begins on the next business day after all of the following have occurred:

• The full order price has been paid.
• All necessary photographs, wording, and personalization details have been provided.
• The customer has approved the final design, when approval is required.
• Made for Memories has confirmed that the order is ready to enter production.

Time spent preparing or reviewing a design preview, awaiting customer responses, or awaiting the remaining balance does not count toward the production period. Business days exclude weekends and holidays. Shipping or delivery transit time is additional. Large orders, specialty products, and special-order materials may require a different schedule, confirmed before acceptance.

Custom Orders & Refunds

Because our products are personalized specifically for each customer, correctly produced custom orders are generally nonreturnable and nonrefundable for changes of mind. This includes personalized apparel, mugs, memorial programs, obituaries, keepsakes, and other custom merchandise. This policy does not limit rights or remedies provided by applicable law.

Cancellations & Deposits

Customers may request cancellation within 24 hours after paying the deposit. If the request is received within that period and no personalized design, preparation, or other custom work has begun, 50% of the deposit will be refunded; the remaining 50% of the deposit is retained as a cancellation charge, subject to applicable law.

Custom design work may begin before the 24-hour period expires. Once custom design or other work has started, cancellation refunds are not available for work performed or materials committed to the order, except as required by law. Payment of the remaining balance does not override any refund rights required by law.

Errors, Defects & Order Problems

If Made for Memories makes a production error or provides a defective item, please contact us promptly with the details and, when possible, a photograph. We will work to correct or replace the affected product at no additional charge, or provide another remedy as required by applicable law.

Rush Orders & Special Requests

Rush orders must be approved in advance. Additional fees may apply. Customers needing an order sooner than the standard turnaround time should contact Made for Memories by phone or email before submitting their order request. Exceptions are considered individually and are not guaranteed. Rush charges and the applicable payment schedule will be confirmed before custom work begins.

Pickup, Shipping & Delays

Completed orders will be released for pickup or shipped only after full payment has cleared. Shipping and handling charges, when applicable, must be paid before shipment.

If we cannot fulfill an accepted order within the agreed timeframe, we will contact the customer to discuss available options, including a revised completion date or an applicable refund. Any legally required delay notices, consent, or refunds will be provided.

Policy Acknowledgment

By approving an order and submitting payment, customers acknowledge that they have reviewed these processing, deposit, cancellation, and refund terms, subject to their rights under applicable law. Submitting an order request alone does not mean the order has been accepted.